Latour Hair Beauty Plus LLC — Shipping Policy

Effective date: August 18, 2026
Business location: Bowling Green, Kentucky
Contact: info@latourhairbeautyplus.com

This Shipping Policy applies to orders placed directly with Latour Hair Beauty Plus LLC ("Latour," "we," "us," or "our"). It forms part of our Terms of Service. Please review this Policy before placing an order.

1. Processing and Fulfillment Times

Processing time is the time Latour needs to verify, prepare, package, and transfer an order to the shipping carrier. Processing time does not include carrier transit time. Business days are Monday through Friday, excluding federal holidays and days when Latour or the carrier is closed.

Estimated processing and ship-out times are:

• Wigs and hair Products: typically 3–5 business days before shipment, unless the Product page states another timeframe.

• Ready-to-ship Products: when a Product is specifically marked “ready to ship,” an order placed before 4:00 p.m. Central Time may ship the next business day, subject to payment, address, fraud, and inventory verification.

• Preorders: typically ship within 5–7 business days unless the Product page or order confirmation states a longer timeframe. A date stated on the Product page controls over this general estimate.

High-volume periods, launches, promotions, holidays, payment verification, inventory issues, or circumstances outside our reasonable control may extend processing. If we cannot ship within the promised timeframe, we will provide any notice, delay-consent option, cancellation opportunity, or refund required by applicable law.

2. Carrier Transit and Delivery Estimates

After the carrier accepts the package, standard domestic delivery is generally estimated at 2–4 business days, unless checkout or the carrier states otherwise. Expedited shipping changes the carrier's transit service; it does not automatically shorten Latour's processing time unless we expressly say so.

All processing and transit times are estimates, not guaranteed delivery dates. Carrier delays caused by weather, emergencies, peak volume, labor disruptions, transportation problems, customs, security screening, or other events may occur after an order leaves our control.

An order containing Products with different availability dates may be held until every Product is ready or may ship separately. If an order ships in multiple packages, separate tracking numbers may be provided.

3. Shipping Destinations

We primarily ship within the United States. International shipping may be available only to destinations shown at checkout. International customers are responsible for customs duties, import taxes, brokerage fees, and compliance with local import requirements unless checkout expressly states otherwise.

International transit and customs times vary and are not included in our processing estimates. Refused, abandoned, or unclaimed international packages may be subject to lawful shipping, duty, brokerage, return-to-sender, and handling deductions from any available refund.

4. Shipping Charges

Shipping charges are calculated and displayed at checkout based on destination, package details, service level, promotions, and carrier rates. Original shipping, expedited-service, handling, and shipping-protection charges are generally nonrefundable after fulfillment, except when required by law or when a verified Latour error entitles the customer to reimbursement.

5. Address Accuracy and Changes

Customers are responsible for providing a complete, accurate, and secure delivery address, including apartment, suite, unit, building, company, and access information. Review the address carefully before submitting the order.

Email info@latourhairbeautyplus.com immediately if a correction is needed. We cannot guarantee that an address can be changed after payment authorization, processing, label creation, preorder procurement, or carrier pickup. Latour is not responsible for loss, delay, misdelivery, or return-to-sender charges caused by an incomplete or incorrect customer-provided address, except to the extent applicable law requires otherwise.

If a package is returned to Latour because of an incorrect address, refusal, failed delivery, or failure to claim it, the customer may be responsible for lawful return and reshipping costs. Any refund will be determined under our Terms of Service and may exclude nonrefundable shipping and carrier charges.

6. Tracking and Delivery

When available, tracking information is sent to the email address or telephone number provided with the order after fulfillment. Tracking may take up to 48 hours to update after label creation. A shipping label does not necessarily mean the carrier has physically received the package.

Monitor tracking and arrange for secure receipt. If tracking shows “delivered” but you cannot locate the package, promptly check the delivery area, mailbox, household members, neighbors, building management, and the carrier, then contact us.

7. Shipping Protection

Shipping protection may be required, automatically included, or offered during checkout, depending on the order and available service. Shipping protection is intended to provide an additional claims process for qualifying packages that are lost, damaged, or stolen during transit.

If the checkout allows you to remove or decline shipping protection, you will not have access to the optional ShipTection coverage or its replacement/refund benefits for an otherwise qualifying carrier loss. Declining optional protection does not eliminate any legal right or remedy that cannot be waived, and it does not excuse Latour from responsibility for failing to ship an order, sending the wrong Product, or another verified Latour error.

Shipping protection does not cover every event. Coverage, exclusions, documentation, waiting periods, claim approval, and payment are controlled by the protection provider's then-current terms.

8. Lost, Damaged, or Stolen Packages

8.1 Orders With ShipTection Protection

Claims may be submitted through claims@shiptection.com or the Claims Bot at shiptection.com. ShipTection may require:

• Damage claim: a written statement, photographs of the Product, shipping box and packaging, and the invoice;

• Loss claim: a written statement, carrier tracking number, and invoice; or

• Theft claim: a written statement and invoice.

Lost or stolen claims generally require waiting at least 14 days for domestic shipments or 30 days for international shipments, subject to ShipTection's current rules. ShipTection controls claim investigation, approval, replacement, and payment decisions.

8.2 Orders Without Shipping Protection

Contact the carrier and Latour promptly so available options can be reviewed. Without purchased protection, optional insurance reimbursement or replacement benefits are unavailable. However, Latour will comply with all non-waivable duties and applicable laws regardless of whether protection was purchased or whether a carrier or insurer reimburses Latour.

8.3 Damaged, Incorrect, Incomplete, or Tampered Orders

Inspect the shipment before opening, wearing, installing, washing, cutting, coloring, or altering any Product. Report a visibly damaged, incorrect, incomplete, apparently defective, or tampered-with shipment to info@latourhairbeautyplus.com within 48 hours after delivery.

Keep the Product, shipping box, packaging, labels, and packing materials. We may require photographs, video, a written statement, carrier documentation, or return of the Product for inspection. Do not alter the Product while the issue is under review. Verified Latour errors and verified delivery-condition defects will receive an appropriate remedy consistent with our Terms of Service and applicable law.

9. Cancellations, Refused Deliveries, and Chargebacks

Submit cancellation or order-change requests immediately. We cannot guarantee cancellation or changes after processing, preorder procurement, or fulfillment begins. Refusing delivery does not automatically create an approved cancellation or return.

Please contact us before filing a chargeback so we have a fair opportunity to investigate. Once a chargeback is filed, Latour will generally pause any separate refund, replacement, store-credit, or claim process for the disputed amount while the bank or payment provider controls the dispute. Customers may not knowingly obtain or retain duplicate refunds, replacements, credits, insurance payments, or chargeback recoveries for the same loss.

10. No Walk-In Shipping or Returns

1680 Campbell Lane, Suite 109, Bowling Green, KY 42104 is a mailing address only. It is not a storefront, customer-service location, pickup point, fulfillment center, or return address. Do not visit or send Product returns to this address.

Latour does not offer local pickup unless a specific order confirmation expressly states otherwise. Authorized returns must be sent only to the address provided in Latour's written return instructions.