Return & Refund Policy
Effective from October 1, 2023
- Our wigs typically undergo a processing time of 3-5 business days and are anticipated to be shipped within the same 3-5 business days.
- Clothing items require a processing time of 2-3 days, and they are typically dispatched within 5-7 business days.
Important Update: Shipping Protection Requirement:
- Please be aware that as of October 1, 2023, refunds will not be provided if Shipping Protection is not purchased for your order.
Returns (Wigs and Hair Extensions):
- Online purchases of wigs and hair extensions from Latour Hair Beauty Plus may be returned within 10 days from the date you received your items.
- Returned items must be in an unused and undamaged condition, including all original tags and packaging. Items not meeting these conditions will result in the customer being responsible for all incurred fees, and a refund will not be issued. (Please note that if the original strap attached to the U-part wig is cut off or if the wig has been washed and dyed, it will not be considered in an unused condition.)
- Customers are responsible for the cost of return shipping. Upon confirmation of your return request, we will email you a shipping label. Additionally, there is a $30 restocking and handling fee for all hair purchases.
- All clothing orders are eligible for refunds.
- To initiate a refund, kindly contact us at firstname.lastname@example.org with your order details, the reason for your return, and your preferred resolution. We aim to respond within 24-48 hours.
- If your refund request is approved, we will provide you with a return shipping label that you can print and attach to your package. You can then drop it off with your nearest courier to complete the return process.
- In the case of approved refunds, once we receive the item in our warehouse, the funds will be credited back to the original payment method used for the purchase, typically within 3-5 business days.
Thank you for your understanding and compliance with our updated Return & Refund Policy. We remain committed to delivering a seamless shopping experience to our valued customers.