Effective from October 1, 2023

Shipping Time:

• Our wigs typically undergo a processing time of 3-5 business days and are anticipated to be shipped within the same 3-5 business days.
• Clothing items require a processing time of 2-3 days, and they are typically dispatched within 5-7 business days.

1. Shipping Protection Requirement:

   • To ensure the safety of your order, customers are required to purchase shipping protection during the checkout process.
   • If Shipping Protection is not purchased, there will be no refund or replacement for lost, damaged, or stolen packages.

2. Lost, Damaged, or Stolen Packages:

   • Customers who have purchased Shipping Protection can quickly receive a replacement or refund in the event that their package is lost, damaged, or stolen during transit. Please contact our customer support team at info@latourhairbeautyplus.com for assistance.

3. Returns for Clothing Orders:

   • All clothing orders are eligible for refunds.
   • To request a refund, please contact us at info@latourhairbeautyplus.com with your order details, reason for your return, and your preferred resolution type.
   • Our team will respond to your request within 24-48 hours.
   • If your refund request is approved, we will provide you with a return shipping label that you can print and attach to your package. You can then drop it off at your nearest courier to complete the return process.
   • Upon receiving the item in our warehouse, approved refunds will be credited back to the original payment method used for the purchase, typically within 3-5 business days.

Thank you for your understanding and cooperation with our updated Shipping Policy. We strive to provide the best shopping experience for our valued customers.