Effective from October 1, 2023
- Our wigs typically undergo a processing time of 3-5 business days and are anticipated to be shipped within the same 3-5 business days.
- Clothing items require a processing time of 2-3 days, and they are typically dispatched within 5-7 business days.
Shipping Protection Requirement:
- To ensure the safety of your order, customers are required to purchase shipping protection during the checkout process.
- If Shipping Protection is not purchased, there will be no refund or replacement for lost, damaged, or stolen packages.
Lost, Damaged, or Stolen Packages:
- Customers who have purchased Shipping Protection can quickly receive a replacement or refund in the event that their package is lost, damaged, or stolen during transit. Please contact our customer support team at firstname.lastname@example.org for assistance.
Returns for Clothing Orders:
- All clothing orders are eligible for refunds.
- To request a refund, please contact us at email@example.com with your order details, reason for your return, and your preferred resolution type.
- Our team will respond to your request within 24-48 hours.
- If your refund request is approved, we will provide you with a return shipping label that you can print and attach to your package. You can then drop it off at your nearest courier to complete the return process.
- Upon receiving the item in our warehouse, approved refunds will be credited back to the original payment method used for the purchase, typically within 3-5 business days.
Thank you for your understanding and cooperation with our updated Shipping Policy. We strive to provide the best shopping experience for our valued customers.