Latour Hair Beauty Plus partners with ShipTection to provide customers with affordable and reliable shipping protection at checkout. This insurance protects your order in the event it is lost, stolen, or damaged while in transit.

Adding ShipTection at checkout ensures your order is fully covered.

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📝 Filing a Claim with ShipTection

ShipTection makes the claims process simple and fast. You can file a claim in two ways:

1️⃣ Easiest Method — Email Forward

Forward any tracking or customer service emails related to the issue to:
📩 claims@shiptection.com

ShipTection’s team will submit the claim and handle communication with the insurance provider on your behalf.

2️⃣ File Directly Online

You may also file a claim yourself at:
🌐 shiptection.com
Use the Claims Bot located at the bottom-right corner of the page.

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📦 What You Need to File a Claim

🚚 Damaged Package

Please include:

• A brief statement explaining what happened

• Photos of the damaged item

• Photo of the shipping box & inside packaging

• Your order invoice

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📭 Lost Package

Please include:

• A brief statement explaining what happened

• Carrier tracking number

• Your order invoice

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📬 Stolen Package

Please include:

• A brief statement explaining what happened

• Your order invoice

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⏳ Claim Filing Timeframes

ShipTection requires a short waiting period before a claim can be submitted for missing packages:

• Lost packages: File after 14 days (domestic orders)

• Stolen packages: File after 14 days (domestic orders)

• International orders: Wait 30 days before filing

These timelines ensure the carrier has enough time to attempt delivery.

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⚠️ Important Note

If you remove or decline ShipTection at checkout, Latour Hair Beauty Plus is not responsible for lost, damaged, or stolen packages.
No refunds or replacements will be provided without purchased protection.